The State of AI in Healthcare Communications

Artificial intelligence (AI) is reshaping how organizations communicate, engage patients, and operate at scale. From contact centers to clinical interactions, AI is becoming embedded across both internal workflows and patient-facing experiences.

But adoption alone isn’t enough. Healthcare leaders are now focused on turning AI into measurable value, improving efficiency, strengthening patient engagement, and delivering real ROI.

This eBook from RingCentral provides a data-driven roadmap for turning AI into a tool for efficiency, security, and superior patient engagement.

What you’ll learn

• The Adoption Surge: Why 67–76% of healthcare organizations have already integrated AI into their communication workflows.
• Measurable ROI: Improving resolution times and personalization through AI-driven voice and sentiment analysis.
• Risk Mitigation: Addressing the 69% of leaders concerned about AI-driven fraud and security threats.
• The Optimism Gap: Why healthcare executives are uniquely bullish on AI’s transformative potential.

Download this eBook to understand how AI is transforming healthcare communications—and how your organization can turn emerging capabilities into real-world impact.